What are my payment options?

Online purchases are made easy and secure with a selection of payment options, including credit card (Visa, MasterCard, and American Express) or PayPal. Unfortunately, at present, we cannot accept gift vouchers or store credit for online purchases.

 

Is buying online safe?

Any personal information you disclose to us is handled with the strictest confidence.

 

What is the “CVC”?

  • On MasterCard & Visa, the CVC is the last 3 digits on the back of the card.
  • On American Express, the CVC is the 4 digits that are above and to the right of your credit card number on the front of your card.

 

Are there benefits to registering with M Kelly Interiors online?

  1. View and track your order.
  2. Check your purchase history.
  3. Save products of interest to your Wish List.
  4. Write your own product reviews and ratings.
  5. Update your personal details.

 

What happens after I have completed payment online successfully?

After you place an order with us, you’ll receive an order confirmation email with the details of your order, followed by a tax invoice for proof of your purchase. If you have any queries regarding your purchase just phone us on (01) 2851444

 

Can I share my satisfaction or views of the purchased item?

You may share your opinion and experience of your purchased item with other customers. Review options are available on every product page in the “Review” tab. However, please consider the following guidelines when writing your product review:

  1. Refrain from use of profanity, obscenities, offensive language or otherwise objectionable content.
  2. Avoid inappropriate comments, including controversial statements, awkward or sensitive subjects, and legal matters.
  3. URL or hyperlinks are not permitted.
  4. Foreign languages are not permitted. Please write your review in English.
  5. Do not post personal information, including phone numbers, email or mailing address, or credit card information.
  6. Do not use product reviews to make service or policy complaints. Any negative service experience or disagreement with our service policies should be made direct to M Kelly Interiors.

Reviews that do not meet these guidelines may be removed from the M Kelly Interiors website.

 

Can I nominate a different delivery address to the billing address?

You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

 

What happens if I’m not at home to receive my purchased items?

If you are not available to take delivery of your parcel, a delivery slip with further instructions will be left in your letterbox.

 

What if I receive a damaged parcel, the wrong items, or don’t receive my order at all?

If you believe there is damage to the products you’ve ordered, the incorrect items have been delivered, or your order hasn’t arrived within the specified timeframe, please contact us immediately.

 

Can I choose to pick up my order in-store?

When buying online, you have the option to pick up your order from any of our M Kelly branches: it’s quick, convenient and free.

 

What can I do if I have a problem with my new items?

If you are unhappy with the condition or performance of your new items, please contact your nearest M Kelly store for further assistance. You can look up the contact details and opening hours on our website.